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Refund Policy

When Halloween AI refunds subscription payments, how credits for failed generations come back, and how to ask for a refund.

Last updated: October 22, 2026Effective: October 24, 2026

1.Summary

The short version
  • A subscription payment can be refunded within 7 days if none of the credits it added were used.
  • Credits for failed generations are returned to your balance automatically.
  • A double or wrong charge is always corrected.
  • Email support@halloween-ai.net with your account email to ask for a refund.

This policy explains when Halloween AI ("we", "us") gives refunds for purchases on halloween-ai.net. It is part of our Terms of Service.

2.Subscriptions

  • You can cancel at any time from Billing in Settings. Cancelling stops the next renewal, and you keep the credits you already have until they expire.
  • You can ask for a refund of your first subscription payment within 7 days if you have not used any of the credits it added.
  • You can ask for a refund of a renewal within 7 days of the renewal date if you have not used any of the credits it added.
  • We do not give partial refunds for unused time in a billing period.

3.Failed generations

If a portrait or video fails on our side, the credits are returned to your balance automatically. You do not need to ask. If you think credits were taken for a failed generation and not returned, contact us.

We do not refund credits because a result did not look the way you hoped. AI results vary, which is why each look shows examples before you generate.

4.Billing mistakes

If you were charged twice, or charged an amount that does not match what you bought, contact us and we will refund the difference.

5.What is not refundable

  • Credits that have been used.
  • Free or promotional credits.
  • Credits that have expired.
  • Purchases on accounts closed for breaking our Terms of Service.

6.How to ask for a refund

Email support@halloween-ai.net from the email address on your account. Include the purchase date and what you bought. We aim to reply within 3 business days.

Approved refunds go back to the original payment method. Your bank may take 5 to 10 business days to show the refund. When a purchase is refunded, the credits it added are removed from your balance.

If you open a chargeback with your bank instead of contacting us, the credits from that purchase may be frozen while the dispute is open.

This policy does not limit any refund rights you have under the consumer protection laws where you live.

8.Contact

Questions about refunds: support@halloween-ai.net.

See also our Terms of Service and Privacy Policy.